What we collect, and why

When you request an estimate you give us your name, email address, telephone number and the address of the property, along with whatever you tell us about the work you are considering.

If you use the photo-based estimate you also give us the photographs you upload and any measurements you enter.

We ask for this because an exterior estimate is impossible without knowing which exterior. We do not ask for anything we do not need for that.

Your browser is given a random session identifier the first time you use the site. It is not your name and it is not linked to you unless you later submit the estimate form from the same session.

Against that identifier we record which pages you open, and for each one: the address of the site that sent you here (the site's name only, never the full link or anything you searched for), any campaign tags in the link you followed, and whether the screen is phone-, tablet- or desktop-sized.

We also record how the Visualizer is used: when a session starts, which material and colour you pick for the wall and for the gable, when you save a favourite, and when you confirm a design. And we record when you press "Get an Estimate" and when you start filling the form in.

We use this to learn where homeowners come from, which combinations they actually choose, and where the site loses people. It is product research, not advertising.

We do not store your IP address, your browser's user-agent string, or any device fingerprint. The phone/tablet/desktop label comes from your window's width, nothing more.

We do not track you across other websites, we do not use advertising or social media trackers, and we do not buy or receive data about you from anyone else.

We do not record what you type into a form unless you submit it.

If you build a design and then request an estimate in the same session, we keep the link between that design and your request. That is deliberate and it is for your benefit: it means the estimate is for the design you actually chose.

If you never submit the form, the browsing record stays anonymous.

We do not use advertising or analytics cookies. The site keeps your session identifier and your saved Visualizer designs in your own browser's storage — which is not a cookie and is never sent to another company — so your work survives a page refresh. Clearing your browser data clears them.

If you sign in to the internal console — which is for our staff, not for homeowners — an authentication cookie is set for that purpose only.

Our database and file storage are hosted by Supabase, which stores this information on our behalf. Aerial imagery shown in our internal tools comes from the United States Geological Survey; using it sends no information about you.

We do not sell your information, and we do not share it with advertisers or data brokers.

We may share what is necessary with a subcontractor actually working on your project, and we will disclose information if the law requires it.

Estimate requests are kept while we may still do work for you and afterwards as a business record.

Anonymous Visualizer sessions are kept as research data. Because they are not tied to a person, they are not usually something we can find and delete on request — unless they are linked to an estimate you submitted, in which case we can.

You can ask us for a copy of the information you have given us, ask us to correct it, or ask us to delete it. Use the estimate form and say so in the description, and a person will handle it.

You can use the Visualizer without submitting anything. Clearing your browser storage removes your local session and favourites.

This site is for homeowners arranging work on a property. It is not directed at children and we do not knowingly collect information from them.

If we start collecting something new, we will change this page before we start — not afterwards. The date at the top of this page is when it last changed.